Please Note: Our courier will provide delivery updates via text message, so please provide a mobile phone number for the recipient at the checkout.
Mainland UK Delivery
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|Standard Delivery||24 Hours||Yes||Yes||£7.95|
|Before Midday (Weekdays Only)||24 Hours||Yes||Yes||£15.25|
|Saturday Delivery||24 Hours||Yes||Yes||£14.95|
Non-Mainland UK Delivery
We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout.
Combined Bottle & Food Orders
If you make your own hamper and it contains both bottles and food items, you may have to pay an extra delivery charge. To avoid breakages, orders over 4 bottles need to be sent with different couriers. Your chosen box (black gift box / wicker hamper) will only apply to your food items; bottles are sent in our standard cartons.
Up to 4 bottles, our standard rules apply. Between 5 - 12 bottles, an extra delivery charge will be applied, and over 12 bottles, three carriage charges will apply.
Fresh & Frozen Produce
Hampers containing fresh produce will only be dispatched Monday to Thursday.
If goods are returned to us by our couriers following unsuccessful attempts to deliver, and where delivery instructions have been met, refunds will not be given. In these circumstances the customer may request for the goods to be re-sent. This will incur the relevant area delivery charge and will not cover any spoilt perishable goods.
How quickly will my order arrive?
All orders are processed and sent to our courier first thing in the morning for delivery the next day. Any fresh produce will be only be dispatched Monday to Thursday.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the APC website. The recipient's phone number and email address must be provided.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday, unless you have chosen our premium rate Saturday delivery.
Will I need to sign for my order?
Yes, the order will require a signature.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 07881 557112 / 01579 321496 or email us at firstname.lastname@example.org.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 07881 557112 / 01579 321496 or by email at email@example.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
Please do not return a damaged order to us without contacting us first.