Terms & Conditions

• Classic Cornish Hampers (hereafter we) shall not be liable for any delay in delivering your order if the reason for this is beyond our control. Examples of circumstances beyond our control would be failure of Internet Service Provider or delays which occur once the package has been passed to our carrier.
• We may change or add to these terms and conditions, as and when it is necessary, for security, legal or regulatory reasons.
• All products we offer are subject to availability. We reserve the right to supply an alternative product.
• We use a strong purpose-built box to protect your order. In addition, we will label our boxes to encourage carriers to keep our produce safe and upright. This should be sufficient for your order to arrive in perfect condition .
• Selling alcohol to a person under eighteen is illegal. By placing an order you confirm that you are at least eighteen years old. If you are buying alcohol as a gift the recipient must also be at least eighteen years old. Our courier will not deliver to any persons under the age of 18 and may require I.D. if the recipient appears to be under the age of 25.
• We may change any part of this site, should the need arise, including the pricing or descriptions of our produce, at any time.
• Your signature at the point of delivery acknowledges safe receipt of the goods. We have a system in place whereby our carrier notifies us when a delivery has been made. In the event that the goods cannot be delivered a card w ill be left by our carrier.
• The prices quoted are inclusive of VAT (Value Added Tax), and packaging.
• Upon receipt of your order, you should inspect it to make sure that it is intact and in full. The courier must be informed of breakages or external damage if these are apparent. Any responsibility for the quality of the produce themselves lies with Classic Cornish Hampers.

If goods are returned to us by our couriers following unsuccessful attempts to deliver, and where delivery instructions have been met, refunds will not be given. In these circumstances the customer may request for the goods to be re-sent. This will incur the relevant area delivery charge and will not cover any spoilt perishable goods. Please note parcels containing alcohol cannot be left without a signature.

Fresh & Frozen Produce

We do not recommend orders containing fresh or frozen produce are requested for Monday delivery as these will leave our premises on a Friday. Most baked goods and cream should be consumed within 7 days. Cornish pasties are sent out frozen and should be cooked within 48 - 72 hours of dispatch. Please contact us before purchasing if you have any issues.

Allergy & Dietary Information

Any allergy information is provided as a guide only, based on the information available when a product is made available on our website. These are subject to change and may be incorrect if a supplier changes their recipe.

Although we make every effort to ensure the dietary requirements are accurate, they are provided as a guide only and should not be relied upon. We cannot be held liable for adverse affects from information on the website, so please check the product labels before consumption or contact us before purchase.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for t he protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Postage charges are to UK mainland and some UK islands only, please contact us to check carriage costs if your purchase is to be delivered to an UK island as some incur a carriage surcharge. We cannot send goods abroad.

If you have any questions please feel free to contact us.

Payments

We use Sage Pay to collect/process transaction information. Their security policy can be found here: http://www.sagepay.co.uk/policies/security-policy.

Merchant Information

Classic Cornish Hampers Ltd
Smallacombe Bungalow
Ninestones
Liskeard
Cornwall
PL14 6SD
United Kingdom 

VAT No: 348 3663 73

Company No: 11890224

If we cannot deliver your order due to reasons beyond control (e.g. illness or tightened government restrictions), we will deliver your order when it's physically and legally possible to do so. Otherwise, we are able to issue a refund minus any administrative costs.